Hoshizaki Ice Machine Repair Across Kent
Specialist ice machine engineers servicing Hoshizaki across Kent commercial kitchens — IM cube, FM flake and KM modular ranges. Same working day attendance for emergencies. WIAPS-accredited for full water-side service.
Triple-ISO certified · WIAPS · Refcom F-Gas · Gas Safe · QEngineer · Engineers based in Deal and Dover
Accreditations & Affiliations
Fully insured — £5m public liability cover
Hoshizaki ice machine specialists in Kent
When a Hoshizaki ice machine fails in a busy bar, restaurant, or hotel during service, the impact is immediate and visible to every customer. Our engineers know the Hoshizaki range — IM cube ice makers, FM flake machines, KM modular systems — and the most common fault patterns we see across Kent kitchens.
The biggest single issue with ice machines in Kent is water quality. Hard water means scale, scale means reduced output, and reduced output means the bartender runs out of ice on Saturday night. WIAPS-accredited, we handle the water-side of ice machine service properly — filtration, treatment, full descale.
Engineers based in Deal and Dover, covering all of Kent. Refcom F-Gas registered for any work involving the refrigeration circuit.
Hoshizaki ranges we service
IM Cube Ice Makers
Hoshizaki’s flagship cube ice range — air-cooled, water-cooled and remote condenser variants. Full diagnostic and service capability.
FM Flake Ice
Flake ice machines for fish counters, healthcare, and beverage applications. We service the full FM range.
KM Modular
High-output modular ice systems with separate storage bins. Common in hotel banqueting and high-volume operations.
Other Hoshizaki equipment
Including under-counter ice makers, drink dispensers and Hoshizaki refrigeration. If it’s Hoshizaki, we service it.
Three reasons Kent operators choose Advantage for their Hoshizaki
Triple-ISO certified
The only catering equipment service business in Kent certified to ISO 9001, 14001 and 45001.
Accredited engineers
Gas Safe, Refcom F-Gas, WIAPS and QEngineer.
Hoshizaki expertise
Engineers experienced specifically with Hoshizaki equipment — common faults, parts sourcing, manufacturer error codes.
Common Hoshizaki faults we diagnose
The most common Hoshizaki ice machine faults we attend in Kent:
- Reduced ice output — almost always scale on the evaporator or fouled condenser. Hard-water Kent areas suffer most.
- Water inlet faults — solenoid valve failure, water level sensor issues, supply pressure problems.
- Ice not ejecting from evaporator — hot gas valve failure, harvest cycle fault, sensor issue.
- Machine running but producing no ice — refrigerant leak, compressor fault, control board failure.
- Bin full sensor stuck — common after periods of heavy use, prevents harvest cycle starting.
- Drainage faults — blocked drain, pump failure on remote installations.
- Audible alarm / fault code — full diagnostic across the Hoshizaki service code range.
Service-agreement holders get planned descale, condenser clean, water filter change and full diagnostic check built in. Stops most ice machine emergencies before they happen.
Where we service Hoshizaki ice machines in Kent
Hoshizaki is the dominant brand in commercial ice across Kent:
Hotels
Banqueting, function rooms, bar service — high-volume ice demand requires the right specification and proper maintenance.
Bars and pubs
Front-of-house ice for cocktail and drink service. Failure = lost revenue, fast.
Restaurants
Service ice plus chef ice for prep and presentation. Multiple machines often distributed across the kitchen.
Healthcare and public sector
Where flake ice is required for clinical and food-handling applications.
Service the rest of the kitchen too
A Hoshizaki ice machine sits alongside fridges, combi ovens, dishwashers and heavy-duty cooking. We service the brands across all of them.
Priority dispatch on your Hoshizaki when it fails
Service agreement holders get priority dispatch when equipment fails. Planned maintenance built in. Reduced downtime on the equipment you depend on most.
Hoshizaki repair questions
My Hoshizaki ice machine has stopped producing — can you attend today?
Same working day for emergencies wherever possible. No ice in a busy bar or restaurant kills service — engineers based in Deal and Dover cover all of Kent.
Which Hoshizaki ranges do you service?
We service the IM cube ice maker range, the FM flake ice range, KM modular machines and the wider Hoshizaki commercial line including remote condenser and water-cooled variants.
My Hoshizaki produces less ice than it used to — what’s going on?
Almost always scale build-up on the evaporator or a fouled condenser. Both are addressable through descale and clean — and both are caught early through planned maintenance. Hard water in Kent makes scaling a particular issue.
Should I have a water filter on my Hoshizaki?
Yes. WIAPS-accredited for water industry compliance — we can specify, install and service appropriate filtration to extend ice machine life and reduce scale-related faults.
Do you service Scotsman, Ice-O-Matic and other ice machine brands too?
Yes — we service Scotsman, Ice-O-Matic, Manitowoc and other commercial ice machine brands. The technical principles are similar across the category.
Hoshizaki repair questions
My Hoshizaki ice machine has stopped producing — can you attend today?
Same working day for emergencies wherever possible. No ice in a busy bar or restaurant kills service — engineers based in Deal and Dover cover all of Kent.
Which Hoshizaki ranges do you service?
We service the IM cube ice maker range, the FM flake ice range, KM modular machines and the wider Hoshizaki commercial line including remote condenser and water-cooled variants.
My Hoshizaki produces less ice than it used to — what’s going on?
Almost always scale build-up on the evaporator or a fouled condenser. Both are addressable through descale and clean — and both are caught early through planned maintenance. Hard water in Kent makes scaling a particular issue.
Should I have a water filter on my Hoshizaki?
Yes. WIAPS-accredited for water industry compliance — we can specify, install and service appropriate filtration to extend ice machine life and reduce scale-related faults.
Do you service Scotsman, Ice-O-Matic and other ice machine brands too?
Yes — we service Scotsman, Ice-O-Matic, Manitowoc and other commercial ice machine brands. The technical principles are similar across the category.
Hoshizaki down? Talk to a Kent engineer now.
Same working day attendance for emergencies. Service-agreement priority dispatch.