Commercial catering equipment repair · Kent
When the kitchen stops, we move.
Kent’s only triple-ISO certified catering equipment service business.
Same working day for emergencies. Service agreement holders get priority dispatch with a defined SLA. Folkestone, Dover, Canterbury, Ashford, Maidstone and across Kent.
8am–5pm Mon–Fri · Out of hours, leave a message · Weekend cover for service agreement holders
Accreditations & Affiliations
ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three. Gas Safe registered, Refcom F-Gas certified, WIAPS approved. £5m public liability cover.
Trusted by Kent operators
East Kent Colleges Group · East Kent Hospitals NHS Trust · Korean Cowgirl Restaurants · Kent Ministry of Defence · Contemporary Pubs Group · Embassy & Ashford Truck Stops
From colleges and NHS trusts to MoD sites, contemporary pubs and 24-hour truck stops — Kent’s busy commercial kitchens rely on us to keep them running.
What we service
Factory-trained engineers across the brands you actually run, the equipment that breaks first, and the kitchens that can’t afford downtime.
Cooking Appliances
Refrigeration
Warewashing
Cellar Cooling
Air Conditioning
Why Kent operators choose Advantage
21+ years of trading. Triple-ISO certified. Factory-trained on the brands you run.
Same-day response
Same working day for emergencies across Kent. Service agreement holders get priority dispatch with a defined SLA. Weekend cover available on agreement.
Triple-ISO certified
ISO 9001, 14001 and 45001. The only catering equipment service business in Kent with all three. Gas Safe registered, Refcom F-Gas certified, WIAPS approved.
Factory-trained engineers
Experienced Kent-based engineers, factory-trained across Falcon, Foster, Hoshizaki, Rational, Blue Seal, Lincat and more. First-time fix is the goal — vans carry the parts that fail most.
21+ years across Kent
Part of Advantage Catering Equipment — 21+ years designing, installing and servicing commercial kitchens across Kent. £5m public liability cover.
Catering engineers across Kent
Engineers based in Deal and Dover, covering the whole of Kent. Same working day attendance for emergencies in our core area.
Dover
Deal
Sandwich
Canterbury
Whitstable
Faversham
Margate
Hythe
Ashford
Maidstone
Tonbridge & Tunbridge Wells
Yellow towns are core same-day-response areas. Other Kent towns covered next working day. Don’t see your town? Get in touch — we cover the whole county.
Service Agreements
Predictable cost. Priority response. Weekend cover.
A planned approach beats a panicked phone call. Service agreement holders get priority dispatch, defined SLA response times and weekend emergency cover — at a predictable monthly cost.
Agreements tailored to your kitchen, your equipment and your operating hours.
What our customers say
Real feedback from the hotels, restaurants, gastropubs and clubs we keep running across Kent.
“We’ve been using Advantage for years and we wouldn’t go anywhere else. Guaranteed friendly service, helpful and reliable staff — these guys won’t mess you around. They really are the place to go for appliance needs and faults. Nothing is too much trouble. Very professional.”
The Marquis at Alkham
Contemporary Pub Group, Kent
“We’ve used Advantage for a few years for catering equipment and repairs. Nick has been great with costings and advice — and the team who installed our 2 Rational ovens were professional and friendly. I cannot fault this company.”
Debbie Buffery
The Marsh Academy
“The engineer arrived promptly, diagnosed the fault quickly, and sourced parts without delay. Work was completed efficiently with clear communication throughout. Oven now performs perfectly, minimising downtime. Professional, reliable and highly recommended for any commercial kitchen repairs.”
Le Coq
Folkestone
“We have been sourcing products from Advantage Catering Equipment for a few years now. We have used them purely for supply and delivery — but have also utilised their engineers’ expertise to help us install and commission specialist equipment. We would highly recommend.”
Black Horse
Long-standing customer, Kent
More than 50 five-star Google reviews across our service operations. Read them on Google →
Commercial Catering Equipment Repair — FAQ
How quickly can you attend a Kent emergency?
Same working day for emergencies across our core area. Service agreement holders get priority dispatch with a defined SLA, plus weekend emergency cover. Outside our core area or for non-urgent jobs, we’ll attend the next working day. Call 01304 873469 and we’ll give you a realistic ETA before we dispatch.
What does a call-out cost?
Standard call-out and labour rates apply for one-off jobs, with parts quoted separately before any chargeable work begins. Service agreement holders get reduced rates, priority response and predictable monthly costs. Call 01304 873469 for a tailored quote.
Are your engineers Gas Safe registered and properly qualified?
Yes — every engineer on our team is Gas Safe registered for commercial catering. We also hold Refcom certification (refrigerant handling and F-Gas compliance), WIAPS accreditation (water industry approved plumbing), and QEngineer registration. As a business we’re triple-ISO certified — ISO 9001 (quality), ISO 14001 (environmental) and ISO 45001 (health and safety) — the only catering equipment service business in Kent with all three.
Which brands do you service?
Factory-trained engineers across Falcon, Foster, Tefcold, Hoshizaki, Rational, Blue Seal, Lincat, Hubbard, Scotsman and Maidaid. We work on most other commercial brands too — call to confirm before booking.
Do you cover my area in Kent?
Engineers are based in Deal and Dover with same-working-day cover across our core area: Folkestone, Dover, Canterbury, Ashford, Maidstone and surrounding towns. We attend Tonbridge, Tunbridge Wells, Faversham, Margate and other outlying towns next working day. Find your town in the Areas We Cover menu for response-time details.
What’s a service agreement and is it worth it?
A service agreement is a planned maintenance arrangement covering scheduled service visits, priority dispatch on emergency call-outs, defined SLA response times, weekend emergency cover, and discounted parts and labour. Whether it’s worth it depends on the kitchen — if a single piece of equipment going down costs you a service or a shift, the maths usually works out. Call to discuss what would suit your operation.
Equipment down? Talk to a Kent engineer now.
Same working day for emergencies. 8am–5pm Mon–Fri. Out of hours, leave a message and we’ll respond.