Service Agreements · Kent
The Advantage Service Agreement
Importantly, Planned annual maintenance for commercial kitchens across Kent — keeping your equipment compliant, efficient and running, before it fails mid-service.
-
90%+
First-time fix
-
90%+
Same-day attendance
in our core zone -
5,000+
Engineer call-outs a year
across Kent
Based on engineer call-outs across our east and central Kent core zone. First-time fix excludes jobs requiring specialist parts to be ordered.
ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.
Notably, triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.
£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.
The cost of waiting until it breaks
However, a walk-in that fails on a Friday doesn't just cost a repair bill. It costs the spoiled stock, the covers you can't serve, and the regulars who don't rebook.
As a result, most Kent kitchens run their equipment until something stops working, then scramble for an engineer mid-service. By then the combi is down, the lunch is on, and you're paying emergency rates to react to a fault that a planned service would have caught months earlier — a worn door seal, a furred-up heat exchanger, a gas valve drifting out of spec.
The Advantage Service Agreement is a planned maintenance agreement for commercial kitchens across Kent built around the opposite approach: a structured annual service that finds the faults before they find you, keeps your equipment running to manufacturer specification, and puts you at the front of the queue on the rare occasion something does go wrong.
In addition, It is the difference between managing your kitchen's reliability and being managed by it.
What your annual service visit includes
In particular, every Advantage Service Agreement includes a structured annual visit by a manufacturer-trained engineer, returning your equipment to specification:
In addition, minor adjustments and small repairs are carried out during the visit where practical. Where parts or larger repairs are needed, these are quoted separately — with agreement-holder discount applied.
What being on the agreement gets you
Specifically, priority engineer attendance
Agreement holders are attended within 24 working hours in 90% of cases, with priority over non-contract callers when equipment fails.
Additionally, 10% off every repair
An automatic 10% discount on labour and parts for any Advantage engineer call-out, applied to the invoice — no need to ask.
Planned, not reactive
A structured annual service that keeps equipment to manufacturer specification and catches faults before they stop your kitchen.
What it costs
Overall, the Advantage Service Agreement is an annual agreement, invoiced once on completion of the service visit. No monthly subscription, no direct debit — one clear annual figure that scales with your kitchen.
From
£390 + VAT / year
for a small single-site kitchen (minimum six pieces of catering equipment)
Small kitchen
£390–£600Single site, compact equipment list
Mid-size
£600–£1,200Busy single-site kitchen, fuller equipment roster
Large / multi-site
£1,200+High equipment count or multiple kitchens
Therefore, the final price depends on equipment quantity, type and site location within Kent. We'll confirm your exact annual figure after a short scoping conversation — no obligation.
Where we cover
Consequently, the Advantage Service Agreement is built around the Kent coverage where our engineers can commit to the priority response that makes the agreement worth having.
For example, This covers the bulk of east and central Kent — including Folkestone, Dover, Deal, Canterbury, Ashford, Hythe, Whitstable, Faversham, Sandwich and Margate.
Sites outside the core zone — including parts of Maidstone, Tonbridge and Tunbridge Wells — can still go on an agreement, but response is typically next working day rather than priority same-zone. We'll talk it through honestly case-by-case rather than over-promising.
Trusted on agreement across Kent
Furthermore, Kent operators — including schools and public-sector kitchens — rely on the Advantage Service Agreement to keep their equipment compliant and running.
Larkfield Leisure Centre
Overall, Catering equipment maintained under an ongoing Advantage Service Agreement.
Hamstreet Primary Academy
Similarly, School kitchen kept compliant and service-ready on a planned annual agreement.
Service agreement FAQs
How quickly will an engineer attend if I'm on an agreement?
Additionally, agreement holders are attended within 24 working hours in 90% of cases, and take priority over non-contract callers when equipment fails. In practice, attendance within the core coverage zone is often faster.
What does an agreement cost?
As a result, From £390 + VAT per year for a small single-site kitchen with a minimum of six pieces of catering equipment. Price scales by equipment quantity, type and site location — typically £390–£600 for a small kitchen, £600–£1,200 mid-size, and £1,200+ for large or multi-site. It is invoiced once on completion of the annual visit.
Is it a monthly subscription?
Specifically, it's an annual agreement invoiced once, on completion of the service visit — not a monthly direct debit.
What's included in the annual service visit?
In particular, a structured visit by a manufacturer-trained engineer: full inspection, functional testing, jet and heat-exchanger cleaning, descale and electrical checks, gas soundness testing, lubrication, ventilation performance, and a written equipment-condition report. Minor adjustments are done on the visit; larger repairs are quoted separately with the agreement discount applied.
What is the 10% discount?
Additionally, agreement holders receive an automatic 10% discount on both labour and parts for any Advantage engineer call-out, applied directly to the invoice. It does not apply to third-party manufacturer engineers on the rare occasions one is required.
Do you cover my area?
Specifically, core agreement coverage is south of the River Medway and east of the A21 — the bulk of east and central Kent. Sites outside the core zone can still be covered, typically with next-working-day rather than priority response. We'll discuss it honestly case-by-case.
How many pieces of equipment do I need?
Importantly, a minimum of six pieces of catering equipment for an agreement to be viable.
Are your engineers accredited?
Notably, yes — Gas Safe and Refcom registered, and Advantage is the only ISO 9001, 14001 and 45001 certified catering equipment service business in Kent.
Stop reacting to breakdowns
Get your Kent kitchen on a planned agreement — priority attendance, 10% off every repair, and your equipment kept to specification all year.