Commercial catering equipment repair · Faversham
Commercial catering equipment repair in Faversham.
Trusted by Shepherd Neame — Britain's oldest brewer, Faversham-headquartered — Macknades Fine Foods, Towers School, Boughton Golf Club and Faversham Golf Club. From the Shepherd Neame estate to the Creek-side independents — we know Faversham's commercial kitchens.
Additionally, same-day engineer attendance is available on most Kent emergency call-outs. Service agreement holders get priority dispatch. Triple-ISO certified — the only catering equipment service business in Kent with ISO 9001, 14001 and 45001.
8am–5pm Mon–Fri · Engineers serving Faversham from Folkestone HQ · Same-day attendance for emergencies · Covering Faversham, Ospringe, Oare, Selling, Boughton-under-Blean, Hernhill, Graveney and the wider ME13
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90%+
First-time fix
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90%+
Same-day attendance
in our core zone -
5,000+
Engineer call-outs a year
across Kent
Based on engineer call-outs across our east and central Kent core zone. First-time fix excludes jobs requiring specialist parts to be ordered.
ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.
Triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.
£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.
Trusted by Faversham operators
The Faversham kitchens we look after
Shepherd Neame — Britain's oldest brewer, Faversham-headquartered, plus the tied estate across Kent. Macknades Fine Foods — regional fine-food destination on the edge of town. Towers School — secondary school catering. Boughton Golf Club and Faversham Golf Club — clubhouse catering across both Faversham-area courses. Time & Tide and The Quay — Creek-side restaurants. Korean Cowgirl — multi-site Kent restaurant operator (also serviced in Canterbury). Scott Anderson — wedding and event caterers.
Plus other Faversham tied-estate pubs, market-square independents and ME13-area operators we don't list publicly out of respect for client privacy. Operating businesses are mentioned with permission. References available on request.
Manufacturer-trained
The brands you rely on. We're trained on them directly.
Furthermore, our engineers are trained directly by the manufacturers — meaning faster diagnosis, correct parts on the first visit wherever possible, and warranty-compliant repairs that protect your equipment's lifespan.
Don't see your brand? We service many more — call 01304 873469 to check.
What We Repair · Faversham
What we repair in Faversham kitchens
In particular, our engineers cover every category of commercial catering equipment, from front-line cooking to refrigeration and warewashing — all serviced to manufacturer standards by manufacturer-trained engineers.
Commercial Refrigeration
For example, walk-ins, cold rooms, fridges, freezers, blast chillers — F-gas compliant repairs and Refcom-certified refrigerant handling.
Refrigeration repair →Combi & Convection Ovens
Additionally, Rational, Convotherm, Falcon, Blue Seal — manufacturer-trained engineers with the right parts on the van.
Oven repair →Commercial Dishwashers & Glasswashers
Furthermore, Hobart, Winterhalter, Maidaid — drain, heat and pump faults diagnosed and fixed first time wherever possible.
Warewashing repair →Cooking Equipment
Also, ranges, fryers, griddles, grills, induction — Gas Safe certified for commercial gas work.
Cooking equipment repair →Ice Machines
Hoshizaki, Scotsman, Manitowoc, Brema, Ice-O-Matic, Maidaid — descale, repair, replace. Critical for Faversham's Shepherd Neame tied estate, the Creek-side restaurants and golf clubhouse trade.
Ice machine repair →Ventilation & Gas Interlock
Canopies, MUA, gas interlock systems — DW172 and DSEAR competent, including kitchen gas safety inspections.
Ventilation repair →Trusted across Kent's most demanding kitchens
The sectors we serve in Faversham
Different sectors put different pressures on a kitchen. We understand them all.
Education
Towers School relies on consistent service-time delivery, day in, day out. We keep the kitchens running through term time, work around half-term and holiday windows for non-urgent work, and provide the documentation procurement teams and bursars expect.
Hospitality
Shepherd Neame's Faversham operation and tied estate run the town's biggest hospitality footprint. Macknades Fine Foods anchors the food-led destination trade. Both run flat out across the trading week, and same-day or next-day attendance keeps service moving — our Folkestone base plus Deal and Dover routes give us reliable reach into Faversham and the wider ME13 patch.
Pubs & Restaurants
From Time & Tide and The Quay through to the Creek-side independents and Korean Cowgirl, Faversham's restaurant and pub kitchens lose money fast when a fryer, combi or fridge goes down mid-service. We get an engineer in front of the equipment quickly, fix first-time wherever the parts allow, and keep operators trading.
Public Venues & Events
Boughton Golf Club, Faversham Golf Club and Scott Anderson Wedding & Event Caterers all run high-tempo kitchens around fixed events — tee-time service, weddings, function bookings. Service interruptions aren't just lost covers, they're reputational. We work around event diaries and prioritise pre-event servicing on the equipment that has to perform.
Why Faversham operators choose Advantage
Three reasons Faversham kitchens choose Advantage
More than just repair
Advantage is the only Kent group covering kitchen design, installation, equipment supply and service under one roof. When something fails in your kitchen, we know your equipment because there's a good chance we supplied or installed it. And when it's time to replace, we're already on hand.
Manufacturer-trained on every major brand
Falcon, Foster, Tefcold, Hoshizaki, Rational, Blue Seal, Lincat, Hubbard, Scotsman, Maidaid — and many more. Our engineers know your equipment because they've been trained on it directly.
Triple-ISO certified. Fully accredited. CEDA member.
The only catering equipment service business in Kent certified to ISO 9001, 14001 and 45001. Gas Safe, Refcom, WIAPS and QEngineer registered. CEDA-member trade-body recognition. Procurement-ready, audit-ready, EHO-ready.
Coverage
Where our engineers cover
Same-day attendance across east and central Kent where we can, with next-working-day cover for neighbouring towns. Service Agreement holders get priority dispatch with our published 24-hour SLA.
Get to the front of the queue
Stop reacting to breakdowns
Agreement holders get priority over standard call-outs. When equipment fails, our engineers attend agreement calls first — and agreement holders are attended within 24 working hours in 90% of cases.
The Advantage Service Agreement covers a structured annual service, gas soundness testing and a written equipment-condition report, plus an automatic 10% discount on labour and parts for every Advantage engineer call-out.
What an agreement includes
- Scheduled preventative maintenance visits
- Gas safety checks and certificates
- F-gas compliance checks and paperwork
- Priority over standard call-outs
- 10% off labour and parts on call-outs
- Equipment-condition report for EHO and auditors
- Coverage across east and central Kent
Faversham catering equipment repair — FAQ
The questions Faversham operators ask before they pick up the phone.
How quickly can you attend a Faversham call-out?
Most Faversham emergencies are attended same-day or next-day. Our engineers run regular Deal and Dover routes that pull through Faversham reliably, and from our Folkestone base we're roughly an hour out. Service agreement holders get priority dispatch ahead of standard call-outs. For a precise ETA, call 01304 873469.
What brands do you repair?
Faversham kitchens run a typical mix of Rational and Falcon on the cooking line, Foster and Tefcold for refrigeration, Hoshizaki and Scotsman for ice, Maidaid and Hobart for warewashing, plus Lincat, Blue Seal and Hubbard. Our engineers are manufacturer-trained across all of these. If you're not sure we cover your specific equipment, call 01304 873469 — almost always, the answer is yes.
Are you Gas Safe registered?
Yes. Our engineers are Gas Safe registered for commercial gas work, Refcom certified for refrigerant and F-gas compliance, WIAPS registered for water regulations, and QEngineer accredited. We're also CEDA members and the only catering equipment service business in Kent certified to ISO 9001, 14001 and 45001 — meaning quality, environmental and occupational health management to international standards.
How much does a call-out cost?
Standard call-out fees apply for non-agreement work, charged at our published commercial rate. Service agreement holders benefit from fixed call-out rates and discounted parts. Call 01304 873469 for current rates and a quote for your equipment.
Do you cover all of Faversham?
Yes — across the ME13 postcode and the surrounding villages. From the Creek and the market square through Preston Street and Court Street, out to Macknades and Boughton, and across to Ospringe, Oare, Selling and Boughton-under-Blean. We also reach the neighbouring towns of Whitstable, Canterbury and Sittingbourne on the same engineer routes.
Do you service Shepherd Neame's tied estate?
Yes. We service catering equipment at Shepherd Neame's Faversham operation and pubs across the tied estate. Multi-site brewery estates need consistent engineers, fast turnaround and proper documentation across every venue — exactly the model we're built for, and a reason group operators choose Advantage over single-site engineers.
Equipment down? We move.
Talk to a Faversham catering engineer now.
Same working day for emergencies. 8am–5pm Mon–Fri. Service agreement holders get priority dispatch with a defined SLA. Out of hours, leave a message and we'll respond.
Engineers serving Faversham from Folkestone HQ. Deal and Dover routes pull through ME13. Covering all of Kent.