Areas we cover across Kent
Engineers based in Deal and Dover, covering the whole of Kent. Same working day attendance for emergencies across our core area. The only catering equipment service business in Kent certified to ISO 9001, 14001 and 45001.
8am–5pm Mon–Fri · Same-day attendance for emergencies · Out of hours, leave a message and we’ll respond.
ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.
Triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.
£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.
Click your town
Catering engineers across Kent
Yellow towns are core same-working-day-response areas. Other Kent towns are covered next working day. Click your town for full local details, named clients and area-specific FAQs.
Don't see your town? Call 01304 873469 — we cover the whole county.
Why response times split that way
Our engineers are based in Deal and Dover, with our HQ in Folkestone. That makes Folkestone, Dover, Deal, Sandwich, Canterbury, Hythe and Ashford genuinely local — engineers attend same working day for genuine emergencies during normal trading hours. Maidstone, Tonbridge, Tunbridge Wells, Faversham, Margate and Whitstable are still well within our coverage area, but realistic geography means next working day attendance is the honest commitment. Service agreement holders get priority dispatch with a defined SLA regardless of town.
Kent coverage — FAQ
Do you cover the whole of Kent?
Yes — engineers attend across the entire county. Our core same-working-day area covers Folkestone, Dover, Deal, Sandwich, Canterbury, Hythe and Ashford. Maidstone, Tonbridge, Tunbridge Wells, Faversham, Margate and Whitstable are covered next working day. Outside the named towns, call 01304 873469 — we cover further than the list.
What counts as a same-working-day call-out?
A genuine equipment-down emergency in our core area, called in during normal trading hours (8am–5pm Mon–Fri). We attend the same working day. Where we can’t hit same-day — parts on order, end-of-day calls, multi-day jobs — we tell you straight away and book a confirmed slot. Service agreement holders get priority dispatch ahead of standard call-outs.
Are your engineers based locally?
Our HQ is on Shornecliffe Industrial Estate in Folkestone, with several engineers also living and working in the Dover area. That’s why same-working-day attendance is the norm for the east Kent towns rather than the exception — we’re not driving from London or further afield, we’re already here.
Do you cover sites outside Kent?
Our core service area is Kent and the immediate South East. For multi-site operators with kitchens in Kent plus a small number of sites just outside, we can usually accommodate the wider footprint under a single service agreement — call 01304 873469 to discuss.
Can one service agreement cover multiple Kent sites?
Yes. Multi-site operators with kitchens across several Kent towns can be covered under a single agreement with a single point of contact and consistent engineers across sites. Common for hotel groups, pub estates and education trusts.
Equipment down? Talk to a Kent engineer now.
Same working day for emergencies. 8am–5pm Mon–Fri. Out of hours, leave a message and we'll respond.