Commercial catering equipment repair · Medway Towns
Commercial catering equipment repair in the Medway Towns.
Trusted by Hempstead House Hotel, Historic Dockyard Chatham Trust, Chatham Ski Centre, St Mary’s School and Condimaniac. Chatham, Rochester, Gillingham and Sittingbourne — we know the kitchens that keep Medway running.
Same-day engineer attendance on most Kent emergency call-outs. Service agreement holders get priority dispatch. Triple-ISO certified — the only catering equipment service business in Kent with ISO 9001, 14001 and 45001.
8am–5pm Mon–Fri · Engineers serving Medway from Folkestone HQ · Next-working-day standard attendance · Covering Chatham, Rochester, Gillingham, Rainham, Strood and Sittingbourne
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90%+
First-time fix
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90%+
Same-day attendance
in our core zone -
5,000+
Engineer call-outs a year
across Kent
Based on engineer call-outs across our east and central Kent core zone. First-time fix excludes jobs requiring specialist parts to be ordered.
ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.
Triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.
£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.
Trusted by Medway operators
The Medway kitchens we look after
Hempstead House Hotel, Sittingbourne — country house hotel with weddings, events and residential dining year-round. Historic Dockyard Chatham Trust — 80-acre Georgian naval dockyard and one of the South East’s most distinctive weddings and events venues. Chatham Ski Centre — busy leisure facility with on-site catering running seven days a week. St Mary’s School — school catering with the compliance and scheduling demands that come with institutional service. Teynham Primary School — primary school catering in the Sittingbourne corridor. St John’s Church — community catering facility. Condimaniac — food production operation requiring reliable refrigeration and cooking equipment performance.
Plus other Medway NHS facilities, hotels, schools and corporate sites we don’t list publicly out of respect for client privacy. Operating businesses are mentioned with permission.
Manufacturer-trained
The brands you rely on. We’re trained on them directly.
Our engineers are trained directly by the manufacturers — meaning faster diagnosis, correct parts on the first visit wherever possible, and warranty-compliant repairs that protect your equipment’s lifespan.
Don’t see your brand? We service many more — call 01304 873469 to check.
What We Repair · Medway
What we repair in Medway kitchens
Our engineers cover every category of commercial catering equipment, from front-line cooking to refrigeration and warewashing — all serviced to manufacturer standards.
Commercial Refrigeration
Walk-ins, cold rooms, fridges, freezers, blast chillers — F-gas compliant repairs and Refcom-certified refrigerant handling.
Refrigeration repair →Combi & Convection Ovens
Rational, Convotherm, Falcon, Blue Seal — manufacturer-trained engineers with the right parts on the van.
Oven repair →Commercial Dishwashers & Glasswashers
Hobart, Winterhalter, Maidaid — drain, heat and pump faults diagnosed and fixed first time wherever possible.
Warewashing repair →Cooking Equipment
Ranges, fryers, griddles, grills, induction — Gas Safe certified for commercial gas work.
Cooking equipment repair →Ice Machines
Hoshizaki, Scotsman, Manitowoc, Brema, Maidaid — descale, repair, replace. Critical for Medway’s NHS facilities, heritage venues and pub trade.
Ice machine repair →Ventilation & Gas Interlock
Canopies, MUA, gas interlock systems — DW172 and DSEAR competent, including kitchen gas safety inspections.
Ventilation repair →Trusted across Medway’s most demanding kitchens
The sectors we serve in the Medway Towns
Different sectors put different pressures on a kitchen. We understand them all.
Hospitality & Hotels
Hempstead House Hotel runs weddings, events and residential dining year-round from its Sittingbourne base — a full-service kitchen operation that can’t afford unplanned downtime. Hotels have no off season for the kitchen. We attend when things fail and keep equipment running between visits through planned maintenance.
Heritage & Events
Historic Dockyard Chatham Trust is one of the South East’s most distinctive weddings and corporate events venues. Large-format weddings, black-tie dinners and corporate functions place peak demand on kitchen equipment. Engineers who turn up when committed and fix first time are exactly what events venues need.
Education & Community
St Mary’s School, Teynham Primary School and St John’s Church all rely on consistent kitchen performance within tight budgets and fixed service windows. School and community kitchens need engineers who understand the calendar, meet safeguarding site requirements and don’t disrupt the day.
Leisure & Food Production
Chatham Ski Centre runs a busy on-site catering operation seven days a week alongside its leisure facilities. Condimaniac operates food production where refrigeration and cooking equipment reliability directly affects output. Both demand fast response and first-time fixes — we deliver both.
Why Medway operators choose Advantage
Three reasons Medway kitchens choose Advantage
More than just repair
Advantage is the only Kent group covering kitchen design, installation, equipment supply and service under one roof. When something fails, we know your equipment because there’s a good chance we supplied or installed it. And when it’s time to replace, we’re already on hand.
Manufacturer-trained on every major brand
Falcon, Foster, Tefcold, Hoshizaki, Rational, Blue Seal, Lincat, Hubbard, Scotsman, Maidaid — and many more. Our engineers know your equipment because they’ve been trained on it directly.
Triple-ISO certified. Fully accredited. CEDA member.
The only catering equipment service business in Kent certified to ISO 9001, 14001 and 45001. Gas Safe, Refcom, WIAPS and QEngineer registered. CEDA-member trade-body recognition. Procurement-ready, audit-ready, EHO-ready.
Coverage
Where our engineers cover
Same-day attendance across east and central Kent where we can, with next-working-day cover for neighbouring towns. Service Agreement holders get priority dispatch with our published 24-hour SLA.
Get to the front of the queue
Stop reacting to breakdowns
Agreement holders get priority over standard call-outs. When equipment fails, our engineers attend agreement calls first — and agreement holders are attended within 24 working hours in 90% of cases.
The Advantage Service Agreement covers a structured annual service, gas soundness testing and a written equipment-condition report, plus an automatic 10% discount on labour and parts for every Advantage engineer call-out.
What an agreement includes
- ✓ Scheduled preventative maintenance visits
- ✓ Gas safety checks and certificates
- ✓ F-gas compliance checks and paperwork
- ✓ Priority over standard call-outs
- ✓ 10% off labour and parts on call-outs
- ✓ Equipment-condition report for EHO and auditors
- ✓ Coverage across east and central Kent
Medway Towns catering equipment repair — FAQ
The questions Medway operators ask before they pick up the phone.
Equipment down? We move.
Talk to a Medway Towns catering engineer now.
Next-working-day standard attendance for Chatham, Rochester, Gillingham and Sittingbourne. Service agreement holders get priority dispatch with a defined SLA. 8am–5pm Mon–Fri. Out of hours, leave a message and we’ll respond.
Engineers serving the Medway Towns from Folkestone HQ. Covering Chatham, Gillingham, Rochester, Rainham, Strood and Sittingbourne. Covering all of Kent.