Advantage Catering Equipment Repair

Last updated: 26 May 2026

This privacy notice tells you how Advantage Catering Equipment Ltd ("we", "us", "our") collects and uses personal data when you visit catering-equipment-repair.co.uk or use any of our services. We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Advantage Catering Equipment Ltd is a commercial catering equipment repair and servicing business based in Folkestone, Kent. We are the data controller for the personal data described in this notice.

Company name: Advantage Catering Equipment Ltd
Registered in England & Wales: Company No. 06749771
Registered address: Unit 12 Shorncliffe Industrial Estate, North Close, Folkestone, Kent, CT20 3UH
ICO registration: ZC157301
Contact for data protection enquiries: sales@advantagecateringequipment.co.uk

What personal data we collect

We collect personal data in the following situations:

When you submit a form on the website

When you complete the Book an Engineer form, the Contact form or any other enquiry form, we collect the information you provide. This typically includes:

  • Your name and business name
  • Telephone number and email address
  • Site address (where the equipment is located)
  • Equipment details (make, model, serial number, fault description)
  • Any other information you choose to include in the message

When you become a customer

When we provide engineering services to you or your business, we hold customer records including job history, equipment serviced, contact details, billing addresses, and accounting records.

When you visit the website

We collect limited technical information automatically, including your IP address, browser type, referring page, and pages visited. This data is used in aggregate for analytics and is described in the Cookies section below.

How we use your personal data

We use your personal data for the following purposes:

  • To respond to your enquiry and arrange engineer attendance (legal basis: legitimate interest, or contract performance if you are an existing customer)
  • To provide engineering services we have agreed to deliver (legal basis: contract)
  • To invoice you and manage our accounts (legal basis: contract, and legal obligation under UK accounting and tax law)
  • To maintain service records required by our ISO 9001 / 14001 / 45001 management systems and by manufacturer warranty conditions (legal basis: legitimate interest)
  • To comply with safety, gas, and refrigerant regulations where applicable (legal basis: legal obligation)
  • To improve our website and services through analytics (legal basis: consent, where required, via cookie banner)

We do not sell your personal data, and we do not use it for marketing without your consent.

Who we share your data with

We use a small number of trusted third-party services to operate our business. Personal data may be processed by these providers strictly on our behalf and only for the purposes described above:

  • Microsoft (Microsoft 365) — email, document storage, business operations. Privacy policy
  • Brevo (Sendinblue SAS) — delivery of automated form notifications from the website to our team. Privacy policy
  • Simpro Software Ltd — our job management and customer database system used by our engineers. Privacy policy
  • Xero Limited — accounting, invoicing and financial records. Privacy policy
  • Google LLC — website analytics via Google Analytics and Google Site Kit, and tag management via Google Tag Manager. Privacy policy
  • 123-Reg (GoDaddy UK Ltd) — domain registration and DNS hosting. Privacy policy
  • Our website host — provides server infrastructure for the website

We may also share personal data where we are legally required to do so — for example, with HMRC for tax purposes, with regulators investigating an incident, or with law enforcement responding to a valid request.

International transfers

Some of our service providers are based outside the UK. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses, or adequacy decisions made by the UK government. You can request more details about these safeguards using the contact details above.

How long we keep your data

We retain personal data only for as long as we need it for the purposes set out above, in line with the following:

  • Enquiry data (form submissions that did not become customers): up to 24 months from last contact, then deleted.
  • Customer records, job histories and service records: 7 years after the end of the customer relationship, to meet UK accounting record-keeping requirements and to support warranty, regulatory and safety obligations.
  • Accounting and financial records: 7 years (HMRC requirement under UK tax law).
  • Website analytics data: as set by Google Analytics retention settings, currently 14 months.
  • Email correspondence: retained as part of business records, typically up to 7 years, then archived or deleted.

Your rights

Under UK data protection law, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your personal data (subject to limits where we must retain it for legal or regulatory reasons)
  • Restriction — ask us to limit how we use your data while a query is being resolved
  • Portability — receive your data in a structured, machine-readable format
  • Object — object to processing based on legitimate interest
  • Withdraw consent — where we rely on consent (e.g. analytics cookies), withdraw it at any time

To exercise any of these rights, please email sales@advantagecateringequipment.co.uk. We will respond within one calendar month.

If you believe we have mishandled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, by phone on 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. We would, however, appreciate the chance to address your concerns first.

Cookies and tracking

Our website uses cookies and similar technologies to make the site work, to remember your preferences, and to understand how visitors use the site.

  • Strictly necessary cookies — required for the site to function (e.g. accepting your cookie preferences, maintaining session security). These do not require consent.
  • Analytics cookies — set by Google Analytics 4 via Google Tag Manager and Google Site Kit. These help us understand which pages are visited, how visitors arrive at the site, and how the site is performing. Set only with your consent.

You can control cookies through your browser settings at any time. Blocking strictly necessary cookies may affect how the site works.

Data security

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration or disclosure. Our processes are aligned with our ISO 9001, 14001 and 45001 management systems. Despite these measures, no transmission over the internet can be guaranteed 100% secure.

Children

Our services are aimed at commercial customers. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to this notice

We may update this privacy notice from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Where changes are material, we will take reasonable steps to bring them to your attention.

Contact

If you have any questions about this privacy notice or how we handle your personal data, please contact us at:

Advantage Catering Equipment Ltd
Unit 12 Shorncliffe Industrial Estate
North Close, Folkestone, Kent, CT20 3UH
Email: sales@advantagecateringequipment.co.uk
Phone: 01304 873469