Advantage Catering Equipment Repair

Last updated: 26 May 2026

These terms govern the services provided by Advantage Catering Equipment Ltd ("we", "us", "our") to our customers ("you", "your"). By instructing us to attend, repair, service or maintain commercial catering equipment, you agree to these terms. Please read them carefully.

Who we are

Advantage Catering Equipment Ltd is a commercial catering equipment repair and servicing business based in Folkestone, Kent.

Company name: Advantage Catering Equipment Ltd
Registered in England & Wales: Company No. 06749771
Registered address: Unit 12 Shorncliffe Industrial Estate, North Close, Folkestone, Kent, CT20 3UH
VAT number: GB 131 0434 71
Contact: sales@advantagecateringequipment.co.uk · 01304 873469

Scope of services

We provide commercial catering equipment repair, planned maintenance, gas safety inspection, F-gas compliance work, and related engineering services to commercial kitchens, hospitality businesses, public sector sites and similar operators across Kent and the wider South East.

These terms apply to one-off engineer call-outs, ad-hoc repair work, and any work carried out outside a written service agreement. Where a separate written Service Agreement is in place between us and you, the terms of that agreement take precedence over these terms in respect of the work it covers.

Booking an engineer

When you book an engineer — by phone, web form, email or any other channel — you are requesting that we attend a stated site to diagnose, service or repair commercial catering equipment.

  • You confirm that you are authorised to instruct work on the equipment and at the site.
  • You will provide accurate information about the equipment, the fault, the site address, and the contact person who will receive our engineer.
  • You agree that an authorised representative will be present on site to grant access, isolate equipment safely if required, and accept the engineer's findings at the end of the visit.

We will give you a realistic ETA before dispatching where possible. We do not guarantee specific arrival times for one-off jobs unless a written response-time commitment is in place under a Service Agreement.

Charges

Unless agreed in writing in advance, our charges are based on a call-out fee, labour time on site, parts supplied, and any specialist equipment, gas or refrigerant materials used. Mileage outside our standard coverage area may also apply.

  • Call-out and labour: charged at our standard commercial rates. Current rates will be confirmed in writing on request or before any visit is booked.
  • Out-of-hours, weekend or emergency attendance: charged at a higher rate for customers without an active Service Agreement. Confirmed at the point of booking.
  • Parts: quoted separately and confirmed before chargeable work is carried out wherever practicable.
  • Service Agreement holders: reduced rates, priority dispatch and weekend cover apply in line with the terms of your written Service Agreement.

All charges are exclusive of VAT, which will be added at the prevailing rate. We reserve the right to update our rates from time to time. Current rates will be provided on request before work is booked.

Attendance, diagnosis and chargeability

Where an engineer attends in response to a booking, the call-out fee and labour for time on site are chargeable regardless of outcome — including where:

  • The reported fault cannot be reproduced on the day of attendance;
  • The fault is found to be caused by user error, isolation, power supply or external factors rather than the equipment itself;
  • Access cannot be granted on arrival, or the equipment is not accessible or safe to work on;
  • You instruct us not to proceed once the engineer has assessed the fault and quoted any necessary parts.

The engineer will explain findings on site and confirm any chargeable work before proceeding wherever practicable. If you choose not to proceed, attendance and diagnostic time remain chargeable.

Quotations and authorisation of work

For repairs requiring parts, additional labour, or specialist work, our engineer will provide a quotation or estimate on site or shortly afterwards. Work will not proceed beyond the diagnostic stage without your authorisation, except where the engineer reasonably considers immediate action necessary to make the equipment safe or to prevent further damage.

Quotations are valid for 30 days unless otherwise stated. Parts pricing and availability are subject to change at short notice and we will let you know if the quoted figure changes materially before we proceed.

Parts, warranty and replacement equipment

Parts we supply and fit are covered by the manufacturer's warranty terms. Where parts are supplied by you or by a third party, we cannot warrant their fitness for purpose or longevity.

Labour carried out by us is warranted for 30 days from the date of completion, in respect of the specific repair carried out. This warranty does not cover:

  • Unrelated faults that develop after our attendance;
  • Damage caused by misuse, lack of routine maintenance, scale build-up, power surges, water supply issues or environmental factors;
  • Equipment that has been worked on by another party between our visits;
  • Wear-and-tear items in normal commercial-kitchen use.

We are not a supplier of new equipment under these terms. Where you require replacement equipment, we can refer you to our parent supply business, Advantage Catering Equipment Ltd, or our sister business Kent Commercial Kitchens for design-and-install.

Payment

Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date. For new customers, payment may be required on completion before the engineer leaves site, or pro-forma in advance.

Service Agreement holders are invoiced in line with their agreement.

We reserve the right to charge interest on late payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs. Continued non-payment may result in suspension of service, withdrawal of any active Service Agreement, and referral to debt recovery.

Your obligations

To allow us to carry out work safely and effectively, you agree to:

  • Provide safe access to the site and to the equipment;
  • Isolate equipment where necessary, or have a competent person available to do so;
  • Inform us of any known hazards on site (asbestos, electrical issues, structural concerns, allergens, biohazards);
  • Provide a safe working environment compliant with relevant Health & Safety, Gas Safety and electrical regulations;
  • Not instruct unqualified persons to attempt repairs to gas, refrigerant or electrical equipment between our visits.

Safety, gas and refrigerant work

Our engineers are Gas Safe registered for commercial catering work, Refcom F-gas certificated for refrigerant handling, WIAPS approved for water-industry plumbing, and QEngineer registered. The business is certified to ISO 9001, ISO 14001 and ISO 45001.

Where our engineer identifies an immediate safety risk — including but not limited to gas leaks, dangerous electrical conditions, or non-compliant installations — we may isolate the equipment or installation and refuse to recommission it until the risk has been addressed. We will explain the reason on site and document it in writing. Charges remain payable for attendance and diagnostic time in these circumstances.

You acknowledge that gas, refrigerant and certain electrical works are subject to UK regulation, and that we will comply with our legal obligations under those regulations regardless of customer preference.

Cancellations and access failures

If you need to cancel a booked visit, please give us as much notice as possible by phone on 01304 873469. Cancellations made with less than 4 working hours' notice before the agreed attendance window, or access failures where our engineer attends site as agreed and cannot gain access, may be charged at our standard call-out rate to cover dispatch and time lost.

Liability

Nothing in these terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any other liability which cannot lawfully be limited or excluded.

Subject to the above, our total liability to you arising out of or in connection with any one job, contract or visit shall not exceed the total charges paid by you to us in respect of that job, contract or visit.

We are not liable for:

  • Loss of profit, loss of business, loss of revenue, loss of stock, loss of anticipated savings or wasted overheads;
  • Spoiled food, lost trade or consequential business interruption arising from equipment failure or from time taken to source parts;
  • Indirect or consequential loss of any kind;
  • Failures caused by the underlying age or condition of the equipment, by misuse, by lack of routine maintenance, or by external factors outside our reasonable control.

We carry £5m public liability insurance cover. Evidence of cover can be provided on request.

Force majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to severe weather, fire, flood, fuel shortages, industrial action, supplier failure, pandemic restrictions, or government action. We will make reasonable efforts to inform you and re-attend as soon as practicable.

Sub-contracting

From time to time we may use approved sub-contractors for specialist work, manufacturer warranty work, or capacity reasons. Where we do, the sub-contractor works under our supervision and to the same standards. These terms continue to apply.

Data protection

We process personal data in connection with providing our services. Our handling of your personal data is described in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The terms in force on the date of your booking will apply to that job. Where changes are material, we will take reasonable steps to bring them to your attention.

Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these terms, please contact us at:

Advantage Catering Equipment Ltd
Unit 12 Shorncliffe Industrial Estate
North Close, Folkestone, Kent, CT20 3UH
Email: sales@advantagecateringequipment.co.uk
Phone: 01304 873469