Commercial ice machine repairs · Kent
No ice? We move.
Same working-day engineer attendance across Kent for failed commercial ice machines — modular ice makers, undercounter cubers, flake ice, nugget and gourmet ice. F-Gas certified, Refcom registered, fully compliant refrigerant handling.
Manufacturer-trained on Hoshizaki, Scotsman, Manitowoc, Brema, Ice-O-Matic and Maidaid. The only triple-ISO accredited catering equipment service business in Kent (9001, 14001, 45001).
ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.
Triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.
£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.
What we repair
Commercial ice covers a lot of ground — from a single undercounter cuber behind a bar to a modular flake-ice rig in a seafood prep area. We work on all of it.
Undercounter cube ice machines
Hoshizaki, Scotsman, Manitowoc, Maidaid undercounters in bars and pub cellars. Pump faults, water inlet issues, scale build-up, drain blockages, control board failures — diagnosed and repaired on site wherever possible.
Modular ice makers + bins
Top-mounted modular ice heads on insulated storage bins for hotel and restaurant kitchens. Bridge thickness adjustment, harvest cycle faults, condenser cleaning, water-filter changeouts. F-Gas registered for refrigerant work.
Flake & nugget ice machines
Flake ice for fishmongers, seafood counters and food display. Nugget ice for cocktail bars and front-of-house. Auger faults, drive motor issues, evaporator cleaning, scale removal — keeping ice production volumes where they need to be.
Gourmet & specialty ice
Spheres, large-format cubes and clear-ice machines for premium cocktail programmes. Hoshizaki and Scotsman gourmet ice systems. Programme cycle faults, water quality issues, harvest timing — protecting your bar's ice spec.
Scale removal & descaling
Kent's hard water is brutal on ice machines. Annual descale, biannual deep-clean and filter changeouts are the difference between an ice machine that lasts ten years and one that fails at year three. We service them properly.
Brand specialists
Hoshizaki, Scotsman, Manitowoc, Brema, Ice-O-Matic, Maidaid and other commercial brands found across Kent. Manufacturer-trained engineers, parts accounts with most major suppliers, next-day delivery on common spares.
How we work
An ice machine down on a Saturday night is a cocktail-list problem and a hygiene problem at the same time. Here's what happens from the moment you call.
Same working-day attendance
Phone the office before 10am and an engineer is usually with you the same day. Service agreement holders are dispatched first with a defined SLA. Weekend emergency cover available.
Water quality + F-Gas diagnosis
Most ice machine failures in Kent trace back to water quality or scale, not refrigerant. We check both. F-Gas certified for refrigerant work, with full paperwork issued for your records.
Fixed on the first visit where we can
Engineers carry common pump, valve, filter and harvest-cycle parts on the van. Major parts ordered the same day for next-day return where stock allows. We tell you up front what's possible.
Ice machine repairs across Kent
Engineers based in Deal and Dover. Same-day attendance core towns. Next-working-day everywhere else in Kent.
Yellow = same-day core towns. White = next-working-day. Town not listed? Call us — we cover all of Kent.
Trusted by Kent operators
Where Kent operators rely on us for ice
Cocktail bars and pub trade. Hotels with banqueting and conference operations. Restaurants with raw bars and seafood counters. Golf clubs and members' clubs. Fishmongers and farm shops. Schools, colleges and NHS sites. Anywhere ice failure means service stops — we're the team Kent operators call.
Stop reacting, start preventing
Ice machines on a service agreement
Kent water is hard, and ice machines run 24/7 in busy venues. The machines that fail catastrophically are the ones that haven't been descaled, filter-changed and serviced on schedule. A planned service contract catches scale build-up, pump wear and condenser fouling before production drops.
Service agreement holders get priority dispatch with a defined SLA. Fixed annual cost, predictable budget line, ice spec that doesn't surprise you on a Saturday night.
What an agreement includes
- Scheduled preventative descales
- Water filter inspection and replacement
- F-Gas compliance checks and paperwork
- Priority dispatch with defined SLA
- Condenser and evaporator cleaning
- Refrigerant leak testing and logging
- Compliance records ready for EHO and auditors
Commercial ice machine repair — answered
The questions Kent operators ask before they pick up the phone.
How quickly can you attend an ice machine emergency in Kent?
Same-day attendance for emergencies wherever we can fit it in. Service agreement holders get priority dispatch with a defined SLA. When you call, you'll get an honest answer about timing from an experienced engineer.
Which brands do you repair?
Hoshizaki, Scotsman, Manitowoc, Brema, Ice-O-Matic, Maidaid — plus most other commercial brands found across Kent kitchens and bars. Our engineers are manufacturer-trained on the major brands. For Hoshizaki specifically, see our dedicated Hoshizaki repairs page.
My ice machine is producing less ice than it used to — is it broken?
Usually scale, not failure. Kent water is hard, and a year of unfiltered or under-filtered operation will halve production silently. The good news is descale-and-filter is straightforward; the bad news is most operators only call once production drops far enough to notice. Preventative service catches it earlier.
Do you carry ice machine parts on the van?
Common items — water inlet valves, pumps, capacitors, contactors, basic water filters — yes. Brand-specific control boards, large compressors and harvest motors are typically ordered same-day for next-day delivery. We tell you up front what's possible on the first visit.
Do you cover service agreements for ice machines?
Yes — and ice machines are one of the strongest ROI cases for a service agreement. Scheduled descales and filter changes typically pay for themselves in extended machine life and avoided emergency call-outs. Multi-site agreements available for hotel groups and pub estates.
Are you part of a larger company?
Yes — we're the repair and service arm of Advantage Catering Equipment, Kent's commercial kitchen specialist for 21+ years. Design, install, supply and service under one roof. More about us.
When ice stops. We move.
Get a Kent engineer on site today.
F-Gas registered, Refcom certified, manufacturer-trained on the brands that run Kent kitchens and bars. Call the office before 10am for same working-day attendance.
Engineers based in Deal & Dover. Covering all of Kent.