Advantage Catering Equipment Repair

ICE MACHINE & REFRIGERATION REPAIR · KENT

Hoshizaki Repair Kent

When a Hoshizaki ice machine fails mid-service the bar stops — and a Hoshizaki fridge or prep counter down puts stock at risk. Our Hoshizaki-trained engineers service the IM, FM and KM ice ranges and Hoshizaki commercial refrigeration across Kent, based in SE Kent.

Same working day attendance for emergencies. Service-agreement holders get priority dispatch with a defined SLA.

📞 Call 01304 873469 Book an engineer

ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.

Triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.

Gas Safe Register — Advantage Catering Equipment Repair is Gas Safe registered for commercial catering gas work in Kent
CEDA member — Catering Equipment Distributors Association, UK trade body for commercial catering equipment specialists
Refcom F-Gas certificated — Advantage is registered for commercial refrigeration F-Gas work under EU 517/2014
WIAPS approved — Water Industry Approved Plumbers Scheme, certified for commercial water connections
Register of Qualified Engineers — Advantage engineers are individually accredited for commercial catering equipment service
ISO 9001 certified by ISOQAR — quality management system certification for Advantage Catering Equipment Repair
ISO 45001 certified by ISOQAR — occupational health and safety management certification for Advantage Catering Equipment Repair
ISO 14001 certified by ISOQAR — environmental management system certification for Advantage Catering Equipment Repair

£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.

Common Hoshizaki faults we fix

The single biggest issue with ice machines in Kent is water quality — hard water means scale, scale means lost output, and lost output means the bar runs dry on a Saturday night. WIAPS-accredited, we handle the water-side properly. Our Hoshizaki-trained engineers cover the IM, FM and KM ice ranges and Hoshizaki refrigeration.

Reduced ice output

Almost always scale on the evaporator or a fouled condenser. Hard-water Kent areas suffer most — full descale, filtration and water treatment.

Water inlet faults

Solenoid valve failure, water level sensor issues, supply pressure problems. WIAPS-accredited for full water-side service.

Ice not ejecting

Hot gas valve failure, harvest cycle fault or sensor issue leaving the evaporator jammed mid-cycle.

Running but no ice

Refrigerant leak, compressor fault or control board failure. Refcom F-Gas registered for refrigeration-circuit work.

Bin sensor & drainage faults

Bin-full sensor stuck after heavy use stopping the harvest cycle; blocked drains and pump failures cleared and repaired.

Hoshizaki refrigeration faults

Snowflake cabinets, prep counters and gastronorm refrigeration — temperature loss, door seals, fan and controller faults diagnosed and repaired.

Why Kent operators choose us for Hoshizaki

No ice means no bar service. We treat ice machine failure as the emergency it is.

1

Hoshizaki-trained, WIAPS-accredited

Manufacturer-trained on Hoshizaki and WIAPS-accredited for the water-side — filtration, treatment and descale done properly, not patched.

2

Same working day for emergencies

Engineers based in SE Kent, covering the whole of Kent. A dead ice machine in summer is treated as the priority it is.

3

Triple-ISO accredited

The only ISO 9001, 14001 and 45001 certified catering equipment service business in Kent. Procurement-grade assurance for hotels, schools and public-sector kitchens.

Why Kent operators choose us for Hoshizaki

No ice means no bar service. We treat ice machine failure as the emergency it is.

1

Hoshizaki-trained, WIAPS-accredited

Manufacturer-trained on Hoshizaki and WIAPS-accredited for the water-side — filtration, treatment and descale done properly, not patched.

2

Same working day for emergencies

Engineers based in SE Kent, covering the whole of Kent. A dead ice machine in summer is treated as the priority it is.

3

Triple-ISO accredited

The only ISO 9001, 14001 and 45001 certified catering equipment service business in Kent. Procurement-grade assurance for hotels, schools and public-sector kitchens.

We service the rest of the kitchen too

Hoshizaki is one of many brands our engineers cover across Kent. Whatever else is in your kitchen, we can keep it running.

Rational Foster Falcon Maidaid Blue Seal Scotsman All brands we service

Hoshizaki repair — frequently asked questions

Are your engineers Hoshizaki-trained?
Yes. Our engineers are manufacturer-trained on Hoshizaki and WIAPS-accredited for the water-side, covering the IM cube, FM flake and KM modular ice ranges plus Hoshizaki commercial refrigeration.
How quickly can you attend a Hoshizaki breakdown in Kent?
Same working day for emergencies wherever possible — engineers based in SE Kent cover the whole of Kent, and a dead ice machine in summer is treated as an emergency. Service-agreement holders get priority dispatch with a defined SLA.
My Hoshizaki is making less ice than it used to — can you fix it?
Yes — and it's the most common Hoshizaki call-out we get. Reduced output is almost always scale on the evaporator or a fouled condenser, heaviest in hard-water Kent areas. We descale, treat the water-side and restore output.
Do you also service Hoshizaki refrigeration, not just ice machines?
Yes. As well as the IM, FM and KM ice ranges we service Hoshizaki commercial refrigeration — Snowflake cabinets, prep counters and gastronorm refrigeration — for temperature, seal, fan and controller faults.
Which areas of Kent do you cover for Hoshizaki repairs?
The whole of Kent — engineers based in SE Kent covering Folkestone, Canterbury, Maidstone, Ashford, Whitstable, Margate, Faversham, Tonbridge & Tunbridge Wells and everywhere between.
Can you put our Hoshizaki on a service agreement?
Yes. A planned agreement covers scheduled maintenance, descaling, water-treatment checks, refrigeration inspection and priority dispatch — keeping ice production reliable and your compliance records audit-ready.

HOSHIZAKI REPAIR · KENT

No ice? Get an engineer moving.

Same working day attendance for emergencies across the whole of Kent. Hoshizaki-trained, WIAPS-accredited engineers based in SE Kent, vans stocked for first-visit fixes.

📞 Call 01304 873469 Book an engineer

Triple-ISO certified · WIAPS · Refcom F-Gas · Gas Safe — the only ISO 9001/14001/45001 catering equipment service business in Kent.