COMMERCIAL ICE MACHINE REPAIR · KENT

Scotsman Repair Kent

When a Scotsman ice machine stops, the bar stops with it — especially in summer. Our manufacturer-trained engineers repair Scotsman commercial ice machines across Kent, based in SE Kent and covering the whole county.

Same working day attendance for emergencies. Service-agreement holders get priority dispatch with a defined SLA.

📞 Call 01304 873469 Book an engineer

ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.

Triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.

Gas Safe Register — Advantage Catering Equipment Repair is Gas Safe registered for commercial catering gas work in Kent

CEDA member — Catering Equipment Distributors Association, UK trade body for commercial catering equipment specialists

Refcom F-Gas certificated — Advantage is registered for commercial refrigeration F-Gas work under EU 517/2014

WIAPS approved — Water Industry Approved Plumbers Scheme, certified for commercial water connections

ISO 9001 certified by ISOQAR — quality management system certification for Advantage Catering Equipment Repair

ISO 45001 certified by ISOQAR — occupational health and safety management certification for Advantage Catering Equipment Repair

ISO 14001 certified by ISOQAR — environmental management system certification for Advantage Catering Equipment Repair

£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.

Common Scotsman faults we fix

Scotsman is one of the most widely installed commercial ice machine brands in UK bars, hotels and restaurants. Our manufacturer-trained engineers cover the range — modular, self-contained and undercounter machines producing gourmet, flake, nugget and cubelet ice.

Not making ice

No production at all — water inlet, evaporator, refrigeration circuit or control fault. Diagnosed and repaired on site wherever possible.

Low ice output

Producing far less than rated capacity — scale build-up, failing compressor, refrigerant or condenser fault. The most common summer call-out.

Not harvesting / ice stuck

Ice forming but not releasing — harvest valve, thermostat or harvest-cycle control fault leaving the machine jammed.

Water leaks & flooding

Inlet valve, float, drain or seal faults causing leaks or overfilling. Diagnosed and sealed before water damage spreads.

Scale & poor ice quality

Cloudy, soft or undersized ice from scale and water-quality issues. Descaling, sanitising and water-treatment correction.

Control & electrical faults

Control board, sensor, contactor and wiring faults stopping the machine cycling correctly. Board-level diagnosis and replacement.

Why Kent kitchens choose us for Scotsman

No ice means no bar service. We treat ice machine failure as the emergency it is.

1

Same working day for emergencies

Engineers based in SE Kent, covering the whole of Kent. A dead ice machine in summer is treated as the priority it is.

2

Manufacturer-trained, vans stocked

Manufacturer-trained engineers carrying common Scotsman pumps, valves, sensors and seals — most faults fixed on the first visit.

3

Triple-ISO accredited

The only ISO 9001, 14001 and 45001 certified catering equipment service business in Kent. Procurement-grade assurance for hotels, schools and public-sector kitchens.

We service the rest of the kitchen too

Scotsman is one of many brands our engineers cover across Kent. Whatever else is in your kitchen, we can keep it running.

Rational Foster Hoshizaki Falcon Maidaid Blue Seal All brands we service

Get to the front of the queue

Stop reacting to breakdowns

Agreement holders get priority over standard call-outs. When equipment fails, our engineers attend agreement calls first — and agreement holders are attended within 24 working hours in 90% of cases.

The Advantage Service Agreement covers a structured annual service, gas soundness testing and a written equipment-condition report, plus an automatic 10% discount on labour and parts for every Advantage engineer call-out.

See The Advantage Service Agreement Call 01304 873469

What an agreement includes

Scheduled preventative maintenance visits
Gas safety checks and certificates
F-gas compliance checks and paperwork
Priority over standard call-outs
10% off labour and parts on call-outs
Equipment-condition report for EHO and auditors
Coverage across east and central Kent

Scotsman repair — frequently asked questions

Do you repair all Scotsman ice machine types?

Yes. Our manufacturer-trained engineers cover the Scotsman range — modular, self-contained and undercounter machines producing gourmet, flake, nugget and cubelet ice across bars, hotels, restaurants and food production.

How quickly can you attend a Scotsman breakdown in Kent?

Same working day for emergencies. With engineers based in SE Kent we cover the whole of Kent, and a dead ice machine — especially in summer — is treated as an emergency. Service-agreement holders get priority dispatch with a defined SLA.

My Scotsman has stopped making ice — can you fix it?

Yes. No production usually points to a water inlet, evaporator, refrigeration or control fault; low output is most often scale build-up or a refrigeration issue. Both are diagnosed and repaired on site wherever possible.

What does a Scotsman call-out cost?

Call-out is charged at our standard rate plus parts; we confirm the charge basis before we attend so there are no surprises. Service-agreement holders benefit from fixed call-out rates and discounted parts.

Which areas of Kent do you cover for Scotsman repairs?

The whole of Kent — engineers based in SE Kent covering Folkestone, Canterbury, Maidstone, Ashford, Whitstable, Margate, Faversham, Tonbridge & Tunbridge Wells and everywhere between.

Can you put our Scotsman on a service agreement?

Yes. A planned agreement covers scheduled maintenance, descaling, water-treatment checks, refrigeration inspection and priority dispatch — keeping ice production reliable and your compliance records audit-ready.

SCOTSMAN REPAIR · KENT

No ice? Get an engineer moving.

Same working day attendance for emergencies across the whole of Kent. Manufacturer-trained engineers based in SE Kent, vans stocked for first-visit fixes.