Commercial refrigeration repairs · Kent
Fridge or freezer down? We move.
Same working-day engineer attendance across Kent for failed commercial fridges and freezers — uprights, undercounters, prep counters, multidecks and blast chillers. Service agreement holders get priority dispatch with a defined SLA.
F-Gas registered, Refcom certified, the only triple-ISO accredited catering equipment service business in Kent (9001, 14001, 45001).
ISO 9001, 14001 & 45001 certified — the only catering equipment service business in Kent with all three.
Triple-accredited for quality, environment and safety management. Gas Safe registered. Refcom F-Gas certificated. WIAPS approved. Backed by 21+ years as Advantage Catering Equipment.
£5m public liability cover. Gas Safe registered. Refcom F-Gas certificated company. WIAPS approved.
What we repair
Commercial refrigeration covers a lot of ground — from a single undercounter behind a bar to a full prep-counter and multideck setup in a busy hotel kitchen. We work on all of it.
Upright fridges & freezers
Single, double and triple-door reach-ins from Foster, Williams, Polar, Gram, True and others. Compressor faults, gas leaks, fan failures, thermostat issues — diagnosed and fixed on site wherever possible.
Undercounter fridges & freezers
Bar and prep-line undercounters across all major brands. Door seal failures, drainage faults, temperature drift, controller faults. F-Gas registered for refrigerant handling on every job.
Refrigerated prep counters
Pizza prep, saladette and sandwich counters — Foster, Williams, Polar. Refrigeration faults plus lid, seal and well diagnostics. Out-of-warranty service for manufacturer-fitted systems.
Multideck display fridges
Open-front and glass-door display units. Defrost faults, evaporator issues, condenser cleaning, gas leak repairs and recommissioning. F-Gas regulated work for HFC and CO₂ systems.
Blast chillers & freezers
HACCP-critical blast chilling and shock-freezing. Cycle failures, probe faults, controller issues — fast turnaround to protect food safety records and inspection paperwork.
Reach-in & chest freezers
Upright freezers, chest freezers, low-temperature storage. Compressor diagnostics, refrigerant top-ups, defrost element replacement, controller and thermostat work.
Ice machines
Hoshizaki, Scotsman, Manitowoc, Brema, Ice-O-Matic, Maidaid. Cube, flake, nugget and gourmet ice. Scale removal, pump faults, harvest cycle issues, water filter changeouts.
See ice machine repairs →Cellar cooling
Beer cellar refrigeration for pubs, hotels and members' clubs. Plant servicing, refrigerant work, controller faults, drip-tray cooling, condenser cleaning to keep cellar temperatures stable.
How we work
A fridge or freezer down is a stock-loss clock running. Here's what happens from the moment you call.
Same working-day attendance
Phone the office before 10am and an engineer is usually with you the same day. Service agreement holders are dispatched first with a defined SLA. Weekend emergency cover available.
F-Gas compliant diagnosis
Every engineer is F-Gas certified and Refcom registered. Leak detection, refrigerant recovery and recharge handled to the regulation. Full F-Gas paperwork issued for your records.
Fixed on the first visit where we can
Engineers carry common compressor, fan motor and contactor parts on the van. Major parts ordered the same day for next-day return where stock allows. We tell you up front what's possible.
Refrigeration repairs across Kent
Engineers based in Deal and Dover. Same-day attendance core towns. Next-working-day everywhere else in Kent.
Yellow = same-day core towns. White = next-working-day. Town not listed? Call us — we cover all of Kent.
Trusted by Kent operators
Commercial refrigeration we look after across Kent
Hotels and gastropubs. Restaurants and pubs. Schools, colleges and NHS sites. Local authority catering. Cafés, farm shops and delis. Wherever a fridge or freezer needs to keep running, we're the team Kent operators call.
Stop reacting, start preventing
Commercial refrigeration on a service agreement
Refrigeration is the #1 reason Kent operators take service agreements. It's the most expensive equipment to fail catastrophically — and the failure operators see coming least. A planned service contract catches compressor wear, refrigerant loss, door-seal degradation and control faults before stock starts warming up.
Service agreement holders get priority dispatch with a defined SLA. Fixed annual cost, predictable budget line, kit that doesn't surprise you on a Friday night.
What an agreement includes
- Scheduled preventative maintenance visits
- F-Gas compliance checks and paperwork
- Priority dispatch with defined SLA
- Refrigerant leak testing
- Door seal, hinge and gasket inspection
- Condenser and evaporator coil cleaning
- Compliance records ready for EHO and auditors
Commercial refrigeration repair — answered
The questions Kent operators ask before they pick up the phone.
How quickly can you attend a refrigeration emergency in Kent?
Same-day attendance for emergencies wherever we can fit it in. When you call, you'll get an honest answer about timing from an experienced engineer — not a soft promise. Service agreement holders get priority dispatch with a defined SLA, ahead of standard call-outs.
Are your engineers F-Gas certified?
Yes. All our refrigeration engineers are Refcom F-Gas certified — the legal requirement for handling refrigerants in commercial refrigeration equipment. Every refrigerant intervention is logged for your compliance record.
What brands of commercial fridges and freezers do you repair?
Foster, Williams, Polar, Gram, True, Hoshizaki, Tefcold, Blizzard, Precision, Interlevin and most other commercial brands found in Kent kitchens. Our engineers are manufacturer-trained on the major brands and carry van stock for first-time fix wherever possible.
Do you repair walk-in cold rooms and walk-in freezers as well?
Yes — but those are covered on a dedicated page. See our walk-in cold room and walk-in freezer repairs page. This page covers reach-in fridges, upright freezers, prep counters, multidecks, blast chillers and similar standalone units.
What does a call-out cost?
Standard call-outs are charged at a fixed first-hour rate plus parts. Service agreement holders pay fixed, pre-agreed rates with priority dispatch. Call 01304 873469 for current rates — we'll give you an honest cost estimate before dispatching.
Can you take over from our existing refrigeration contractor?
Yes — we regularly take over single-site and multi-site refrigeration contracts from incumbents. We can audit the existing service history, identify any compliance gaps (F-Gas logging, EHO documentation), and put a proper service agreement in place. Particularly common for hotel groups and multi-site operators consolidating service across Kent.
Do you carry parts on the van?
Yes — engineers carry van stock of the most common refrigeration parts: contactors, fan motors, thermostats, door seals, refrigerant, defrost elements and gas. For brand-specific parts not on the van, we have manufacturer parts accounts for next-day delivery in most cases.
Are you part of a larger company?
Yes — we're the repair and service arm of Advantage Catering Equipment, Kent's commercial kitchen specialist for 21+ years. We also design, install and supply commercial kitchens, so when something fails there's a good chance we know your equipment — because we supplied or installed it.
When it stops cooling. We move.
Get a Kent engineer on site today.
F-Gas registered, Refcom certified, the only triple-ISO accredited catering equipment service business in Kent. Call the office before 10am for same working-day attendance.
Engineers based in Deal & Dover. Covering all of Kent.